Privacy Policy

Company: Gudauri Mountain Resort LLC

Identification Number: 406444646

Legal Address:  Georgia, Tbilisi, Ketevan Dedophali Avenue, N59 / Lekh Kachynski street N4

Email: Info@gudauriski.ge

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This Privacy Policy informs you about the protection mechanisms of Gudauri Mountain Resort LLC (hereinafter referred to as the "Company" or/and “We”) against unauthorized access to personal data. In particular, the present Privacy Policy includes the information that the Company obtains for its Users (hereinafter referred as “User” or/and “You”) while accessing and using the website and rendering the Hotel Services. In such respect, the personal information includes your name, surname, mobile phone number, email, your country of residence and etc.,  which is entered directly while filling out the booking form on the company's website. If you accept this Privacy Policy, it will be used in the following cases:

• To render the Hotel Service to you;

• To implement timely, quality and fast feedback;

• For direct marketing purposes in accordance with the Legislation of Georgia;

 

Phone Communications

For your safety, for the purpose of improving the service provided to you and for operational response (timely feedback and effective problem solving), the company may record, keep and process incoming and outgoing calls to the call center. In case of processing of such information, you will be notified about this through of the voice mail when the call is initiated.

Your personal information is processed in accordance with the legislation of Georgia. The company will take care of the security and protection of your personal data and will not use it improperly. You are entitled to exercise the rights provided by the legislation of Georgia. We reserve the right to share your confidential information with relevant competent persons/authorities in cases provided by law, by relevant regulatory and/or court decision.

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You have the right to submit the following personal data requests:

• Which of your personal information is processed;

• Purpose of data processing;

• Legal basis for data processing;

• How the data was collected;

• To whom the data was given;

• The basis and purpose of giving the data.

Your personal information will be used for the following purposes:

• To communicate with you;

• To increase the intensity of use of our website www.gudauriski.ge ;

• To improve the quality of service;

• To eliminate defects and claims reported by the User;

• To notify updated data, products and other news in the company;

• To provide information for the offers;

• For fast and effective communication with the User;

• For marketing and other purposes;

• To provide details of reservations and/or services made by the user;

• To limit/take preventive measures against improper use of the company's website;

• To develop our business;

• To fulfill the contractual obligations of the company;

• To protect the requirements stipulated by the legislation of Georgia.

 

The list of the present provision is not limited and includes other grounds which are not prohibited by law.

 

Retention Period of Personal Data

The company keeps your personal data in the manner required by the Law and for the period necessary to achieve the purpose stipulated by the company's internal policy.

 

Payment Methods

This Privacy Policy does not apply when you pay for certain services on our site. At the time of payment, your personal and financial data will be processed by the relevant financial institution, whose personal data protection and privacy policy, as well as information about the standard terms of service, can be found on their website.

 

Cookie Policy

Gudauri Mountain Resort LLC uses cookies in a standard manner in order to study the behavior of users on our website, to improve the quality of service and to conduct effective communication. Cookies are small files that are stored in the devices of the website visitor (computer, mobile, tablet, etc.). The use of Cookies helps the company to achieve the following goals:

• Mandatory cookie: A cookie that is necessary for the proper functioning of our website;

• Analytical cookie: This cookie allows us to recognize and count the number of visitors, as well as see how many visitors visit different sections of the website. This helps us improve and refine the functionality of the website so that your experience on our website is easy and enjoyable.

• Functional cookie: This cookie is used to identify you when you return to the website. It allows us to offer you relevant content to your preferences.

• Marketing cookie: This cookie remembers your visit to the site, the sections you visited and the links you opened. We will use this information to tailor our ads to your interests as much as possible.

 

By entering the website, you can agree or disagree with the Cookie Policy. If you do not agree, your experience on the Website may be limited - for example, you may not be able to freely download files and/or other information or may not have access to certain features. Also, without granting the right to access personal data, you will not be able to make reservations using the relevant functionality of the website.